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FAQ
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How to gain access to the AUDIOJUDICE system?
Access to the system requires an active subscription and connection via an IPSec VPN tunnel. After signing the agreement, our team will configure your access credentials within 24 hours. The VPN tunnel configuration is performed remotely by our engineers.
What audio file formats does the system support?
The system supports the following formats: WAV, FLAC (lossless), MP3, M4A (compressed), recordings from CCTV systems, analog dictaphones, and radio/telecommunications signals. We recommend uploading in WAV format for the best results.
How long does it take to process a recording?
A typical recording (up to 1 hour) is processed within 10-15 minutes. Longer materials take proportionally longer. Profi and Unlimited packages have processing priority. AI latency is only 0.02ms per second of audio.
Is the processed material accepted as evidence in court?
Yes. The AUDIOJUDICE system generates a full STI (Speech Transmission Index) report with QUANTIUM DTL checksums. The DTL DIGITAL standard guarantees that the reconstruction process is mathematically reversible and verifiable. We possess an AI expert certificate.
What is the response time for technical support?
The SLA guarantees a response time of 60 minutes for critical incidents. Institutional packages (Silver, Gold) have 24/7 support. Each office has a dedicated technical supervisor. Infrastructure monitoring: 24/7/365.
Does the system require changes to the IT infrastructure in the court?
No. AUDIOJUDICE was designed as a native module that cooperates with key systems of the Polish justice system (SAOS, e-Sąd, thinkCMS, FlashAI). It does not require infrastructure changes — it enhances its capabilities. Implementation takes less than 48 hours.
Command Center — Direct Contact
Integrated institutional client service office. Each office has a dedicated technical supervisor.
Operational Readiness in Poland
Support Hours
- Judicial Helpline: 8:00 AM — 6:00 PM
- Infrastructure Monitoring: 24/7
- Critical Incident Reporting: 24/7
- SLA Response Time: 60 minutes
Secure Remote Session
Our technicians can assist in configuring a VPN tunnel via an encrypted remote session. The connection requires your authorization with a physical key or MS certificate.